Reviews
Robert Cagle, MD
1 year ago
Be careful with this place. I just spent 20 minutes in the drive-through to get ripped off three dollars.
Taylor
2 years ago
The last few time me and my fiancee cam3 thru it’s been 30/40min wait and when we finally get to window another 10/15 mins. Got our coffee and was cold. It’s not hard had three people working training or not it’s not okay . I work in fast food even with training we get everything out under three minutes and it’s more than just drinks. It’s ridiculous this is our favorite place and now we’ll be finding a new place
Chad Lokken
2 years ago
Second time I’ve been here. First time getting something for myself. I tried one of the redbull cream freezes and got a bragle for my wife. She really liked the bragle and I tried it and it was decent. The issue was when I got down to about half inch of my cream freeze left I sucked up a fly through the straw. That kind of put me off.
Susan Mitchell
2 years ago
Update: Unfortunately when you put a review on Google the owner of the store can reply and say a bunch of lies about you. I have added some of the pictures I have sent Biggby in the past that are the supposed ones I drank most of and then complained. The point of the picture was to show the huge chunks of ice in the bottom which shouldn’t be in a blended coffee. A few others were of thick slush at the bottom that we weren’t able to drink. I also included a nice comment a barista made to me. There is a screen shot of my dog that Biggby posted on their Facebook. It was actually a video of my dog going crazy about going to Biggby because they all loved her and gave her pup cups. What the owner said about me was unprofessional and lies. She sent me several messages on my messenger threatening me. I had to call the police because she had me so rattled. I have never had an issue with any employee. When my dad was alive he used to order a “Nancy and a Susan” and got the biggest kick out of them knowing our drinks. *end update* I have been a Biggby customer for years. I prefer their coffee over any other coffee shop. I have seen it go through different owners and management. Of course when you are a customer for as long as I have been you are bound to see the good and bad. Recently I saw the ugly. My mom and I have been frequent customers of Biggby especially during Covid and after that as a break from the demands of her having an ill husband and me from having an autistic and severely anxious son. We really enjoyed our time together and our Biggby frozen drinks. Yesterday we went to the restaurant and did our normal order. We got up to the window and paid and gave a tip as we always do. We ask for a receipt for our savings apps. My mom noticed the receipt said no whip or garnish on one of the drinks. I kept peering in the window to flag a barista down. No one in sight. I am disabled so I took my rubber cane tip and tapped on the window. I didn’t want to do that hard so I tapped a little harder on the metal shelf. I got a baristas attention and waved her over. I explained that the order on the receipt was wrong and wanted to let her know so that they didn’t have to fix the order. No issues…drive on our way. When we got to our next stop I noticed a message from Biggby. The owner accused me of using a stick like object to bang on her place of business. I couldn’t believe what I was reading. As a result of that, I was banned from her business forever. I didn’t nothing wrong and was instantly accused of banging on her business. Couldn’t be further from the truth. I went home and cried because of how I was accused and spoken to. She took away something that my mom and I have shared as a special time together especially since my dad died in January. Yes, there are other coffee shops. I just wanted to let people know what kind of person the owner is. She then tried to deface me on Facebook accusing me of not being accepting of the Pride movement. That is absolutely not true as I have close relatives who are gay and transgender. If you are not in agreement with her beliefs and views, apparently you will be blocked. Anyway, the coffee is usually really good. The inside atmosphere is a bit loud with the music, and so many of the baristas over the years have been super! However, a bunch of the good ones quit when the current owner bought the place. Because I was banned for nothing I did wrong, I give this Biggby a big thumbs down.
